At SMT LABS our Key Account Managers (KAM) visit their clients regularly. We believe it builds a trustworthy relationship, keeps us aware of our clients’ needs and creates the opportunity for growth. Please read the discussed documents carefully and discuss it with your KAM at your next meeting.
Sample submission form
Please start using the updated form as soon as possible.
All samples collected/received shall be accompanied with a completed and signed submission form.
Terms & Conditions
We have updated our Terms and conditions to better stipulate our agreement with our clients. Please read it carefully and ask your KAM about anything unclear.
Customer take-on form
This document is an exceptional way of communicating your precise needs to us.This document needs to be updated yearly. Your Key Account Manager will make an appointment with you to fill it out.
Non disclosure agreement
Please read through our Non disclosure agreement and send the completed form to your KAM.
In the case where no submission form is received, the client will be notified. SMT LABS will wait for a response from the client before testing commences and this may influence the turn around time of testing
In the case where fields in the “To be completed by the client block” are not completed, the procedure above will also be followed.
Should any discrepancies be detected with the samples or submission form the client will be informed. Issues regarding the samples must be resolved before processing in the lab may start.